Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Freda Maids Cleaning Services.
HOW CAN I GET A QUOTE?
Simply visit the get a quote flow or book now to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
Am I CHARGED THE FULL QUOTED AMOUNT EVEN IF IT DOESN'T TAKE THAT LONG TO CLEAN MY HOUSE?
No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.
DOES SOMEONE HAVE TO VISIT MY HOUSE BEFORE I CAN BOOK A CLEANING?
Absolutely not! We wouldn’t want pushy sales people coming to your house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
ARE CLEANING SUPPLIES INCLUDED?
Yes, all cleaning supplies are included free of charge. Unless you prefer to use your own your supplies!
WHAT IF i'M NOT HAPPY WITH MY CLEANING?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
CAN I GET A SAME-DAY BOOKING?
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement with an extra charge of $40.
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE SERVICE?
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working.
ARE THERE ANY COMMITMENTS OF CONTRACTS?
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
WHAT IF THE JOB TAKE LONGER THAN THE SCHEDULED TIME?
Your cleaner will notify us that they need more time, and we will contact you. If you agree to pay for extra time then your cleaner will continue and finish the job.